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FSU Service Center / Who Cases Route To

Who Cases Route To

Provider Groups

Our Provider Groups are compiled of many different departments, academic units, and help desks across the University. Rather than knowing the exact person a case may need to be routed to, the Provider Group is a workgroup able to utilize multiple agents to resolve an issue.

  • Want to become a Provider Group?  Please submit a case including the following information:
    • Department or Workgroup
    • Main Point of Contact
    • Names of Members Requiring Access
    • A brief description of what types of cases need to be routed to your department