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FSU Service Center / → Login Help / Case Email Form

Case Email Form

FSUID Password Reset Issue

If you are attempting to reset your FSUID password and receive an error stating “The information provided could not be verified. Please verify the information entered and try again.” please call the ITS Service Desk at at 850-644-4357 (644-HELP), Monday-Friday, 8am-6pm (EST), to verify that your information is correct and matches our records. If you have an open Case to report this issue, please provide our representatives with your Case number at the time of your call.

If you are a current employee or student, please Login to submit a case via the FSU Service Center.

If you cannot log in or if you do not have an FSUID, please complete the form below and click "Send Form."

Full Name


Phone Number (For quicker resolution)