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FSU Service Center / How Cases Are Routed

How Cases Are Routed

To effectively route and describe the basic information needed to process a case, users are required to select a "Category" and optionally any "Type" or "Detail" that it is associated with the incident. These selections not only serve as "Tags" describing the nature of the case, but are instrumental in routing the case to the correct provider group to receive immediate attention. Not all cases will list the additional "Type" or "Detail" fields. This does not mean there is an error, it only means that no further description is required (additional type and details may be added as needed or as new services become available).