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Florida State / FSU Service Center / Frequently Asked Questions / What is CRM?
What is CRM?
Customer Relationship Management (CRM) is the ticketing system that runs the FSU Service Center. It is powered by Oracle’s PeopleSoft Enterprise CRM 9.1 for Higher Education.
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Frequently Asked Questions
- Common Known Issues
- Query/Report Scheduling
- Creating and running queries
- What is the FSU Service Center?
- What is CRM?
- What is an Agent?
- FSU Service Center Roles
- What is a Case?
- How are cases routed to the correct group?
- What is a Provider Group?
- How can I request a Provider Group in the...
- Who is a Provider Group Manager?
- How do I know if my Department/Section has...
- How to request agent access using the Onli...
- Why aren't some of the buttons/icons/featu...
- How can I request training for myself or m...
- Computer Technology Support (CTS) Case Sub...
- Service Center Directory
