What are the roles in the FSU Service Center?

To become an agent, you or someone on your behalf must submit an Online Role Request (e-ORR) through OMNI:

Click Here for detailed instructions on submitting role requests

NOTE: If the request is submitted by a co-worker on your behalf, you must log in and approve the request in OMNI before the approval request is sent to the supervisor, who then also approves the request. 

The application will be listed as “Customer Relations Management” with the following roles available:

• Central Office Roles – This role is for FSU Service Center Administrators only and is not available to general users
• Department Roles – This role should be selected if an employee is part of an organization/department that utilizes the FSU Service Center to receive cases and requires access. (preferred)

Disclaimer: Generic “Agent Status” without being part of a Provider Group will only be provided to Executive managers who oversee multiple groups and do not wish to receive cases assigned to them.