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FSU Service Center / Agent Support / Tutorials

Tutorials

The following tutorials will walk you through how to perform specific tasks in the FSU Service Center. If you wish to request a tutorial that is not listed, please contact us.

*Coming Soon

Agent Video Tutorials

Add a Case*
Add and email a note*
Assign an Agent to a case
Reassign a Case
Run Statistical Queries
Search for Cases
Solve a Case
View Unassigned Cases
 

PDF Agent Tutorials

Add a Case
Add and email a Note
Add and email a Solution
Assign an Agent to a Case
Reassign a Case
Run Statistical Queries
Search for Cases
Solve a Case
View Unassigned cases
 

Provider Group Manager Video Tutorials

Add a Solution to the Solutions Library
Submit an Agent role request*
Add/Remove Agents in a Provider Group
Run Statistical Queries
 

PDF Provider Group Manager Tutorials

Add a Solution to the Solutions Library
Submit an Agent role request
Add/Remove Agents in a Provider Group
Run Statistical Queries
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