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FSU Service Center / Agent Support / All Agent Tutorials

All Agent Tutorials

 This is a listing of all tutorials currently available for agents in FSU Service Center. If you wish to request a tutorial that is not listed, please contact us.

All UPK Tutorials

Adding A New Case Via Analyst Service Center
Adding A Note To A Case
Adding a Resolution Note
Adding A Solution To A Case
Adding and removing Interested Parties
Assigning a Case to an Agent 
Using the 360-degree view to add a Case
Email an existing Note
Relate a new Common Case
Relate a new duplicate/equivalent/global case
Remove a case relationship
Reopen a solved Case
Search Cases
Using Query Viewer for Reports
Viewing Worklist for a Provider Group

PDF Instructions

Adding a case
Adding a Note to an existing Case
How to Run Statistical Queries