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FSU Service Center / Agent Support

Agent Support

Common known errors and workarounds have been documented and are available by Clicking Here

Please use the reference guide when using the FSU Service Center (FSUSC). For individualized and group training, please contact the ITS Service Management team by submitting a case or using our email form.

PLEASE NOTE: These tutorials are incompatible with Internet Explorer. Please use an alternate browser (Google Chrome, Firefox, Safari, Opera) to view them.




Most Common Tutorials

Using Query Viewer for Reports
Adding A New Case Via Analyst Service Center
Adding A Solution To A Case
Assigning a Case to an Agent 
Using the 360-degree view to add a Case

See All Tutorials...