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FSU Service Center / About This System

About This System

FSU Service Center Program Support: 

  • Service Management is the support team for this website as well as:
    • First response for functional system related issues
    • Requests for configuration of accounts
    • Service Center access
    • Routing rules
    • Reporting and training needs
  • Login Support for the FSUID User Name and Password  is provided by the ITS Service Desk, as well as general information and support for users lacking account access.
  • System Operation for Oracle’s PeopleSoft Enterprise CRM is provided by ERP and ITS.

Need help?

  • Self-service users (most users are self-service) can find interactive tutorials at the bottom of our main page: http://servicecenter.fsu.edu.
  • Agents (users that work cases) can visit our Agent Support site for interactive tutorials as well as other support resources.
  • If you require additional assistance please submit a support request and choose category: FSU Service Center (CRM).

Become a member:

If you represent an FSU department interested in becoming an FSU Service Center provider group please submit a support request and choose category: FSU Service Center (CRM). A member of Service Management will contact you to set up a consultation to discuss your needs and gather all necessary information.