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Florida State /  FSU Service Center

Submit a Case

The FSU Service Center is a secure, multi-departmental, online submission and tracking system. Use the buttons below to submit cases to the FSU Service Center for help resolving technology, student accounts or other issues on campus. Each case will be routed to the appropriate provider group, who will work with you to find the best solution.

Log in if you have an FSUID
If you dont have an FSUID
This system is powered by Oracle’s PeopleSoft Enterprise Customer Relationship Management (CRM) module 9.2 for Higher Education.


On-call emergency service/outage instructions are always available by following the voice prompts at 850-644-HELP (4357).


FSU Service Center Online Tutorials

OMNI Training | FSU Service Center      To access the User Productivity Kit tutorials, please use a browser other than Internet Explorer, such as Firefox, Safari, or Google Chrome. Temporarily, IE is experiencing issues with these tutorials. This error is being worked on, and these will be updated when a solution is available.


FSU Service Center Tutorial PDFs

Adding a new case
Editing a case
Setting system profile
Searching for a case